Cancellation & Refund Policy

Cancellations & Refund Policy

ImagiCreate 20FPS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
  • Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request will NOT be entertained if we have initiated the process of shipping the order.
  • We DO NOT provide refunds of the products once purchased and delivered to the customer. Only in the case of a defective product received by the customer, a replacement of the product will be made upon thorough inspection by our Customer Service team.
  • Refunds due to order cancellation and due to cases approved by our support team, it’ll take 9-15 days for the refund to be processed to the end customer in the original source of payment.

Returns, Exchange & Replacement Policy

Your trust in ImagiCreate 20FPS is our utmost priority.

  • All products on 20FPS.com are eligible for a free Replacement within 10 days of delivery in the unlikely scenario you receive an incorrect / defective / different product or one with missing parts or accessories.
  • If you receive an incorrect / damaged / different product or one with missing parts or accessories / one with manufacturing defect in material, manufacturing or workmanship, please raise a replacement request within 24 hours of delivery. We will require original purchase receipt, unboxing video and images of the delivered parcel to investigate the discrepancy. Please make sure that the product is in the original packaging with all the accessories it came with.
  • We also offer a free 6 months Replacement warranty in case of defects in material, manufacturing or workmanship under normal use, for the period of 6 months from the date of original/first purchase, as evidenced by the original sales receipt. Under this warranty, the defective product will be replaced with a new product of the same kind, upon thorough inspection by the 20FPS support team.
  • We do not allow Return or Exchange of products once purchased from our official website, authorised sellers or official E-commerce accounts.